Frequently asked questions | FAQ | Help
| DSTRCT | Products
What kind of product do I get when I order from you?
Exclusive minimalist and aesthetic City Maps (City maps), Illustrations or drawings from Grätzeln, Landmark and Mountainson high quality, thick (300g), matt, natural-colored premium linen paper in the finest Gallery quality be printed and, if necessary, completely framed in a high quality, matt black Aluminum frame with panes made of high quality glass can be purchased.
Every single motif is handpicked and is created in an elaborate creativeprocess.
The result is stylish and exclusive home accessories for the wall attract attention, provide topics of conversation but also invite you to ponder and reminisce. They connect the owner with a certain feeling, a memory that he can share with others or keep to himself.
That's why our products are also very popular gifts (also for those who don’t give presents)
In what sizes can I get | DSTRCT | Order motifs such as city maps, district maps, landmarks and mountains?
Each of our motifs is available in 4 standard sizes.
The standard sizes are:
A6 - 10.5x14.8cm - 300g of the finest natural-colored premium linen paper.
A4 - 21x29.7cm - 300g of the finest natural-colored premium linen paper.
A3 - 29.7x42cm - 300g of the finest natural-colored premium linen paper.
G - 50x70cm - 130g - 220g accNatural colored premium fine paper.
In principle, each of our motifs (city maps, district maps, landmarks and mountains) can be ordered and produced in any size and for any carrier medium as part of a custom-made product. Simply send us an email to firstname.lastname@example.org.
Can I have a map made of a desired location?
Basically yes. We can make any village, city, valley, state or republic in the world, the same goes for drawings and illustrations of landmarks and mountains.
However, it must be remembered that the development of each of our motifs has to go through a complex creative process before it is ready for production and quality assured.
Therefore, this enormous effort cannot be offered for free and requires a surcharge on the standard price, which must be calculated individually for each custom-made product. Contact us by email at email@example.com if you have a specific request. Due to limited capacities, we cannot promise in advance that we can implement them. We have to weigh that individually for each request.
Can I order / reorder your DSTRCT frames?
Yes of course. Here: DSTRCT framework
Can I subsequently cancel my order / change the delivery address?
Every | DSTRCT | Product is produced individually for you. As a rule, we start production immediately after the order has been confirmed and then with the dispatch. If you notice the address error quickly, we can endeavor (without guarantee) to correct it before the article has been dispatched. A cancellation is also only possible after the order has been confirmed as long as production has not yet started.
My order arrived damaged. What now?
Please contact us by email at firstname.lastname@example.org and send photos of the damaged product and packaging so that we can quickly find a solution for you. Together, we will do it.
How can I pay with you?
We offer the following payment options: credit card, bank transfer, GPay, ApplePay, ShopPay, Klarna Sofortüberweisung and PayPal.
Do you save credit card or account details?
No. We only receive the most necessary data from the individual payment providers to carry out the payment transaction. It is encrypted. We only receive the information which payment method was selected, whether the transaction was successful and the amount.
How long does it take to get my | DSTRCT | get?
In the best case, if the product was ordered in the morning, it will be shipped in the afternoon and will be delivered within Austria the next day. On average, production takes 1-3 working days to dispatch. Shipping within Austria is between 1-3 days. In most cases there is 2-4 days between order and delivery.
Should there be any unforeseen delays on our part, you will be notified immediately. Even if it takes too long for you, please contact us and we will help.
Where are you delivering to?
We deliver worldwide. Delivery within Austria is free as soon as the minimum order amount has been reached.