Refund policy

Returns & Refunds

All products undergo a quality check prior to shipping. Should a product nevertheless arrive damaged, we offer a free replacement. The prerequisites are photographic evidence of the damaged product including the packaging and a return shipment by the customer at the customer's expense. The product must be returned in its original packaging with all packaging contents. The replacement product will be sent without additional shipping costs.

Information on the Right of Withdrawal

No voluntary right of withdrawal is granted to entrepreneurs.

There is no right of withdrawal for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

There is no right of withdrawal for discounted goods and items on SALE.

In all other cases, consumers have the statutory right of withdrawal as described in the withdrawal instruction below.

Withdrawal Instruction

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (DSTRCT e.U., A-1100 Vienna, Austria, Telephone: +43 664 141 8888, contact@dstrct.eu) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not required.

In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may refuse the reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and return it.)

To DSTRCT e.U., Hlawkagasse 10/6, A-1100 Vienna, Austria, contact@dstrct.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Order number ____________________

Ordered on (*) ____________________ / received on (*) ____________________

Name of consumer(s) ________________________________________

Address of consumer(s) ________________________________________

Signature of consumer(s) (only if this form is notified on paper) ____________________

Date ____________________

(*) Delete as appropriate

Last updated February 2021