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Refunds & right of withdrawal

Returns & Refunds

All products are subjected to a quality check before dispatch. However, if a product arrives damaged, we offer a new delivery free of charge. The prerequisites for this are photographs of the damaged product including the packaging and a return by the customer at the customer's expense. The product should be returned in its original packaging with all of the packaging contents. The new product will be sent without any further shipping costs.

Information on the right of withdrawal

Entrepreneurs are not granted a voluntary right of withdrawal.

There is no right of withdrawal for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

In all other cases, consumers have the statutory right of withdrawal, as described in the cancellation policy.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (DSTRCT eU, A-1100 Vienna, Austria, phone: +43 664 141 8888, contact@dstrct.eu) by means of a clear declaration (e.g. a letter sent by post or E -Mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To DSTRCT e.U., Hlawkagasse 10/6, A-1100 Vienna, Austria, contact@dstrct.eu

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods:

Order number ____________________

Ordered on (*) ____________________ / received on (*) ____________________

Name of the consumer (s) ________________________________________

Address of the consumer (s) ________________________________________

Signature of the consumer (s) (only when notified on paper) ____________________

Date ____________________

(*) Delete where inapplicable


Last updated February 2021

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