Refunds & right of withdrawal
Returns & Refunds
All products undergo a quality check before they are shipped. However, if a product arrives damaged, we offer a new delivery free of charge. Prerequisites for this are photos of the damaged product including the packaging and a return by the customer at his expense. The product should be returned in its original packaging with all of the packaging contents. The new product will be sent without further shipping costs.
Right of withdrawal
You have the right to cancel the purchase contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear written declaration (e.g. a letter sent by post or an email to email@example.com).
Consequences of withdrawal
If you withdraw from the contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
Last updated August 2020